Maybe a bit obvious question and maybe I did something wrong, but here is the schema I want to get
- Calls are served by Queue with ringall stragegy (autofill = yes, ringinuse = no, agents are done via Local channels with /n option)
- Call come to queue and Agent A answers.
- While Agent A is on the phone, new call comes in. It’s not arriving to Agent A device (which is correct) and rings on other devices.
- Agent A finish the call in a few seconds, but new call is not hitting his device, in
queue show <queue>status of Agent A shown as
Not In Use
Is there any way of dynamically add newly free agents to current call with ringall strategy?
One of the options could be timeout/retrytimeout combination, but this will give many missed calls records on the phone and the logs.
Thanks in advance!
P.S.: As of now it’s workarounded with
ringinuse = yes, but at esthetic level I don’t like new calls on the phone while I’m on the call.