OK… Here is the issue. The client needs certain people to be rang by priority, gradually adding more people to the ring group/que until the call is answered, hold music being played all the while.
Inbound call should be answered by system, play greeting and ring Receptionist x101 for 20 seconds,
if no answer, ring receptionist x101 and admin x102 for for 20 seconds,if still no answer ring x101, x102, x103, x,104
OK so obviously i could have 3 different ques, but that’s a bit convoluted, especially as i’m going to have the replicate the setup for several departments. BUT using Find me follow me, rinagallv2 i can achieve Exactly what i want for inbound calls… by placing 101 and 102 in followme ringallv2 with 20 seconds initail ring time, then dropping out to a que with 101, 102, 103, and 104.
THE ONLY PROBLEM is internal calls to 101 follow the same path… and hear hold music. Am i missing something or is there not a way to differentiate what happens when an internal call hits an extension as opposed to an external call? Is it possible outside the confines of FreePBX in extentions_custom.conf or something?
Thanks in advance :mrgreen: