I have a dialplan problem that I’m not sure how to handle. My users want to be able to transfer calls when they are dialling out. This is used for secretaries, etc to be able to get someone on the phone and then transfer the call to the boss or whoever.
The problem that I’m having is that Asterisk uses # for an unattended transfer and some remote phone systems that require entering numbers (in this case a credit card system) require that you enter the number and then press # to indicate that you’re finished entering numbers. Asterisk interprets this as you wanting to transfer the call and they get the transfer prompt.
How is this handled on your system? I’m not quite sure what the easiest way is to fix this.