Newbie # transfers calls

I tried to install asterisk with the amp pages and asterisknow but I had to many problems with both so I installed from ports on a FreeBSD 6.2 system.

I have three Cisco 7960 phones running SIP 8.6. And every time I hit the # key the system tries to transfer my call. Very frustrating when I am calling an office that requires I punch in an extension then hit pound.

I don’t know how to solve this problem. I am guessing it is part of my dialing plan. So here is a copy of my sip.conf and extensions.conf.

I have a very simple setup. Right now when a call comes in it just just rings all the phones in the house.

Thanks for any help.

register = :@/
port = 5060
externip = ; this can be either external IP address, or FQDN
localnet = 192.168.1.0/255.255.255.0
srvlookup = yes

[ISP]
context = incoming
type = peer
fromuser =
username =
authuser =
secret =
host =
fromdomain =
nat = yes
canreinvite = yes
insecure = very
qualify = yes
dtmfmode = inband
dtmf = auto

[300]
username = 300
type = friend
secret = 1962
qualify = yes
nat = no
host = dynamic
canreinvite = yes
context = outgoing
callerid = “Household”
mailbox = 300

[310]
username = 310
type = friend
secret = 1962
qualify = yes
nat = no
host = dynamic
canreinvite = yes
context = outgoing
callerid = “Joshua”
mailbox = 300,310

[320]
username = 320
type = friend
secret = 1962
qualify = yes
nat = no
host = dynamic
canreinvite = yes
context = outgoing
callerid = “Jodee”
mailbox = 300,320

[330]
username = 330
type = friend
secret = 1962
qualify = yes
nat = no
host = dynamic
canreinvite = yes
context = outgoing
callerid = “Cam”
mailbox = 300,330

extentions.conf

[general]
static=yes
writeprotect=no
autofallthrough=yes
clearglobalvars=no
priorityjumping=no
;
[globals]
;
[default]
;
[incoming]
exten => _,1,Answer()
exten => _,n,Dial(SIP/300&SIP/310&SIP/320&SIP/330,20)
exten => _,n,Voicemail(u300)
exten => _,n,Hangup()
exten => _,n,Voicemail(b300)
exten => _,n,Hangup()
;
[outgoing]
exten => _XXX,1,Goto(internal,${EXTEN:0},1)
exten => _1NXXNXXXXXX,1,Dial(SIP/${EXTEN:0}@ISP,60,Tt)
exten => _1NXXNXXXXXX,2,congestion
exten => _NXXNXXXXXX,1,Dial,(SIP/1${EXTEN:0}@ISP,60,Tt)
exten => _NXXNXXXXXX,2,Hangup
;
[internal]
exten => 300,1,Dial(SIP/300,20)
exten => 300,n,Voicemail(u300)
exten => 300,n,Hangup
exten => 300,n,Voicemail(b300)
exten => 300,n,Hangup()
;
exten => 310,1,Dial(SIP/310,20)
exten => 310,n,Voicemail(u310)
exten => 310,n,Hangup
exten => 310,n,Voicemail(b310)
exten => 310,n,Hangup()
;
exten => 320,1,Dial(SIP/320,20)
exten => 320,n,Voicemail(u320)
exten => 320,n,Hangup
exten => 320,n,Voicemail(b320)
exten => 320,n,Hangup()
;
exten => 330,1,Dial(SIP/330,20)
exten => 330,n,Voicemail(u330)
exten => 330,n,Hangup
exten => 330,n,Voicemail(b330)
exten => 330,n,Hangup()
;
exten => 399,1,Answer
exten => 399,n,VoicemailMain()
exten => 399,n,HangUp()

Very unlikely it’s a problem in your dial plan. This is perhaps defined in “features.conf”

(or “feature show” in 1.4)

But if your IVR requires number followed by pound, it shouldn’t invoke blind transfer. (I still have this feature on but it doesn’t interfere with any of these.) So also check if the phone has local features defined.

I too have this issue whereby anytime we hit the # button it starts the transfer. I looked at feature show but everything is set to default. Any idea where I should look?

hi

valley is right.

just uncomment

;blindxfer => #1

in features.conf. This will change your blind transfer feature from # to #1

Good luck,

Sean Browne
Cardiff IT Support Ltd
0800 011 2931
www.cardiffitsupport.com