Dial by name doesn't work after entering wrong extension

IVR issue:

Dial by name doesn’t work after entering wrong extension. I get to the option to Dial by name but to no avail.

But it works fine if go straight to the option to Dial by name. Any ideas :question: :bulb:

Do you mean the Directory() application. If not, or you don’t know, you should initially assume a problem with your Asterisk GUI, rather than Asterisk.

Hi david55,

Yes - I mean the directory application.

I cant find anything obvious wrong within the GUI.

As the feature woks fine when you go straight to the option to dial by name using the directory application.