I’m looking for some practical advice about a technical solution for a contact centre I am designing. I don’t know much about Asterisk, other then in broad terms that it is supposed to be very flexible. Flexible is good… but it also makes me nervous.
I’m on the business end, and I’m getting some advice from the telephony guys, but they don’t have any experience with asterisk. They’ve suggested a solution with Avaya, but it doesnt really do what I need it to do, and its very expensive.
The contact centre is expected to be fairly light volume, maybe 500 – 1000 calls a month. Needs to be high availability, and very stable though.
Below is a link to the functional model:
Can asterisk do this? Am I going to have to wander so far down the customisation path that I should not bother?
Any thoughts/experience are most welcome. Just exploring it as an avenue at this stage, I will engage a professional service provider for more specific advice if it looks viable.