We are trying to use the chanspy feature as outlined here:
And everything is working except for the fact that the agent can’t hear our whisper when we press 5 or 6. I know that DTMF is working because when I press # I can hear the volume go up and down as intended.
I dug a little and saw that someone had an issue with it with PJSIP, and we are also using PJSIP. I haven’t downgraded to CHAN_SIP to test just yet. Just wanted to know if there was something else we can check for first.
We are on 16.15.1