When using a soft-phone the chanspy can be heard by both the caller and agent. if we use a land-line the app works as expect, the agent can only heard the coach. no logs appear to be present with debug mode turned on to give me any indication something went wrong. Not sure what else to check. this a bug? i know I’m using an old version, but we really don’t have the option of upgrading right now.
Red Hat Enterprise Linux Server release 5.5 (Tikanga)