Hi!
When using a soft-phone the chanspy can be heard by both the caller and agent. if we use a land-line the app works as expect, the agent can only heard the coach. no logs appear to be present with debug mode turned on to give me any indication something went wrong. Not sure what else to check. this a bug? i know I’m using an old version, but we really don’t have the option of upgrading right now.
SIP
Asterisk 1.4.31
Red Hat Enterprise Linux Server release 5.5 (Tikanga)
Thanks,
Steve
You need to provide logs and configs, in order to get help before treat this like a bug.
Here is some of my configs, not sure what you need. we have a pretty standard setup.
asterisk.conf is all standard we have nothing set in there
sip.conf
[general]
outboundproxy=???.???.com
context=default
allowoverlap=no
bindport=5060
bindaddr=0.0.0.0
srvlookup=yes
[authentication]
dtmfmode=inband
[sip_proxy]
type=peer
context=sipdefault
host=???.???.com
canreinvite=no
[mgw05]
type=peer
context=sipdefault
host=??.??.??.??
canreinvite=no
CLI logs:
id rather this not be published on the internet, can i email it to somebody directly?
Are you sure that this isn’t simply the result of echo from the phone?