My call center application tried to spy on channel with whisper mode via AMI, but I realized that it acted like barge mode instead of whisper mode.
My application would bridge inbound call to agent via call queue, I would like to spy on agent’s channel and whisper to the agent, however, both the inbound call’s channel and agent’s channel would hear the spying channel(local/8000).
I would like to implement only the agent’s channel(local/8009) would hear the spying channel(local/8000). I don’t know what’s wrong with my setting. Would it be I’m spying on local channel that causing the problem??
The version of asterisk I’m using is 184.108.40.206.
My application would submit the following via AMI:
Would anyone help? Many Thanks!