Is it possible to use chanspy on my agent and client, and in an event needed take over my agent call by hanging up my agent phone and speak to the client only?
Hangup from the callspy and bridge the call to your phone removing it from the agent.
when I bridge to the call, does it remove the agent automatically or must I manually remove the agent?
Should this be done all from dialplan?
Thanks, I didnt know which technique would be best to tackle this feature.
It removes the agent.