Hi Guys,
I have a quick question.
I have been learning a lot about the Asterisk queue function lately.
My Questions.
Let’s say we have the queue sales.
Active calls waiting for sales
- caller 1
- caller 2
- caller 3
The current agent is being ringed, but while ringing we’ll for example update the list priority through the Asterisk AMI QueueChangePriorityCaller.
The new list will be
- caller 3
- caller 1
- caller 2
After this, the agent picks up.
Will the agent be picking up the new list priority or the old one?
Thank you.
Wesley