Running Asterisk 1.2.13
I have a question regarding agent penalties and varying ring strategies. My situation: I’ve got 1 queue with 3 agents. Each agent is assigned a penalty, based on which agent I wish to receive the calls first in a roundrobin strategy.
My issue is that if Agent1 does not answer, it does not attempt to roll up to the next available “tier” (in this case Agent2), rather it rings Agent1 infinitely.
Pertinent realtime settings for this queue:
Any assistance is appreciated