Can I use asterisk to build a large scale call center


#1

I am building a call center with initial 60 agents and final 200 agents. 2xE1 are applied for incoming calls. can I use asterisk to build a large scale call center?


#2

Hi Qinyao,

Yes you can. You need * and another open source solution called astguiclient astguiclient.sourceforge.net/vicidial.html

The site includes a full install document and like these forums has a very helpful mailing list regularly contributed to by the developers. There is also a very good case study on there which allowed me to get funding from my employer to investigate further.

Highly recommend having a look.

Cheers

Stephen