How we helped a US call center scale to 100 agents using Asterisk

[kingasterisk]

How we helped a US call center scale to 100 agents using Asterisk

Just wanted to share a small case study. We helped a call center in the US grow from 10 to 100 agents by setting up a custom Asterisk system integrated with VICIdial.

We’d love to exchange ideas with fellow developers. Anyone using similar setups?

[Pooh]

On Friday 18 April 2025 at 15:02:04, kingasterisk via Asterisk Community
wrote:

How we helped a US call center scale to 100 agents using Asterisk

Without wishing to be negative in the slightest, I would say that 100 agents
is trivial, because “100 agents”, simply as a statement, doesn’t give Asterisk
anything to do.

What’s interesting is how many call setups per minute those 100 agents are
creating / handling, and how many concurrent calls Asterisk is processing.

Just wanted to share a small case study.

Please do so.

Antony.

–
“How I managed so long without this book baffles the mind.”

• Richard Stoakley, Group Program Manager, Microsoft Corporation,
  referring to “The Art of Project Management”, O’Reilly press

[lfeche]

If you like to see Asterisk in action, here a Demo, all in one!
Enjoy!
Coming soon, next version for PJSIP!
My email: lfeche@hotmail.com
“How to Configure the Demo.txt”
How to Configure the Demo.txt - Google Drive

[ldo]

Has the quality of the VICIdial code improved since the last time I looked at it, some years ago?

I remember that, to do validation of form inputs, they copied and pasted the same code about a dozen times, instead of putting it into a function and calling it in all those places.

[kingasterisk]

@Pooh

On Friday 18 April 2025 at 15:02:04, kingasterisk via Asterisk Community
wrote:

How we helped a US call center scale to 100 agents using Asterisk

Without wishing to be negative in the slightest, I would say that 100 agents
is trivial, because “100 agents”, simply as a statement, doesn’t give Asterisk
anything to do.

What’s interesting is how many call setups per minute those 100 agents are
creating / handling, and how many concurrent calls Asterisk is processing.

Just wanted to share a small case study.

Please do so.

Antony.

–
“How I managed so long without this book baffles the mind.”

• Richard Stoakley, Group Program Manager, Microsoft Corporation,
  referring to “The Art of Project Management”, O’Reilly press

Hi Antony,

Thanks for the feedback — you’re absolutely right. We’ll follow up with specific metrics like call setups per minute and concurrent calls handled. Appreciate your interest!

[kingasterisk]

Hi,

Thanks for your question. VICIdial has improved in some areas, but as KingAsterisk.com, we often optimize and customize the code ourselves to ensure better performance, cleaner structure, and scalability for our clients.