We have Asterisk running over here, using FreePBX to manage it. We have an issue that calls keep getting dropped and also for a while now, people sometimes complain about call quality.
We from the IT dept here generally manage the extensions and have someone who occasionally comes to do work for us who apparently knows Asterisk. We would like to be able on our own to see logs, and why things are happening.
Why are our calls dropping? We performed an upgrade today in the morning, and do not know if that is what is causing the problems.
How can we access some information about what is happening? A certain extension says quality issues, how can we trace it back in the PBX??