Caller ID Issues with D60 endpoints

[tzykid]

Greetings,

I would like to preface this with I am new to Asterisk and digium systems.
I am running a Digium Switchvox SMB edition Version 6.7 PBX
We recently switched over to the Digium D60 endpoints coming from the D50
I was able to setup everything with no issues and switch the users over.
Once my users were switched over I was informed that internal caller ID works OK, but no incoming calls from outside our office shows caller ID info. I have been searching the Digium Knowledgebase and online resources for a couple of days and I have not come across anything similar to my issue. I have ran a packet capture but am unsure what I am looking for specifically. I was reading one suggestion in the knowledgebase that said to look for
< Message type: SETUP (5)
or
< Message type: FACILITY (98)
but these are not showing in the log file I grabbed.

I am hoping that it is something in the endpoint setup that I missed and not an actual issue. Does anyone here have experience with these D60 endpoints who may be able to guide me in the right direction?

Thanks.

[malcolmd]

You’ll have to run this down with Support. The Support folk don’t traverse this community forum.

I will note that the software running on a D60 and the software running on a D50 are almost identical w.r.t. call handling. It’d be shocking, given the same firmware revisions, if a D50 rendered caller name/number information and a D60 didn’t.