Sorry if this is not the right please for this topic but you are my last hope as some Vendors that use Asterisk with their own hardware/software refuse to help or implement some of the functionalities!
The issue I am facing is regarding the Phone recording functionality!
The intended setup is :
- outside call to CS department extension (on call pick-up phone recording starts)
- CS transfers call to non recorded extension (on call transfer to non recorded line recording stops)
- If call is transferred back to the CS extension than call recording restarts on the same file or creates a new record
The current situation is that all calls get recorded regardless of call transfer or if the call is transferred to a non recorded extension! If the call is received on the non-recorded extension then no call recording takes place, which is the desired outcome.
The Vendor I am talking about is Yeastar and the Asterisk Version is : Asterisk 13.7.0 . Please let me know what other info I can provide and if this is even possible to do from Asterisk Config !
PS: I have it setup so that no local LAN calls get recorded