Call center problem

Asterisk Asterisk Support
1

I setup a call center system using asterik and want to make the agent can transfer the active call to a ivr extension by press a key, for example # key. I have search some document that indicate asterisk can do it. Below is the configuration in extensions.conf and features.conf.
But when the call center agent press “#” key, the caller can not be connected to the extension Register-PhoneNumber,s,1.

exten => 50005132,1,Set(GOTO_ON_BLINDXFR=Register-PhoneNumber^s^1)
exten => 50005132,2,Dial(SIP/cheng|30|m)
exten => 50005132,3,Hangup()

[featuremap]
blindxfer => # ; Blind transfer
disconnect => *0 ; Disconnect
;automon => *1 ; One Touch Record
atxfer => * ; Attended transfer

2

In the Dial() flags add ‘t’ to permit the callee transfer the call, ‘T’ to permit the caller transfer the call (you may use both).

Regards.

3

Have modify and when the callee press # key, only hear dial tone and the system ask to input the transfer extension phone number.

…
exten => 50005132,1,Set(GOTO_ON_BLINDXFR=Register-PhoneNumber^s^1)
;exten => 50005132,1,Answer()
exten => 50005132,2,Dial(SIP/cheng,Tt)
exten => 50005132,3,Hangup()
…

4

ON PRESSING # it says “transfer” on the channel…and expects some extension to be entered…its not jumping to the context specified by
set(GOTO_ON_BLINDXFR=MMMMMMMM,s,1)…
had ny1 tried this out?