Auto attendant


#1

hello, I’ve installed asterisk@home iso (centOs). I have a custom auto attendant recorded from a sip (xlite) phone (extensions.conf):

222,1,record(/tmp/asterisk-file:gsm)
333,1,playback(/tmp/asterisk-file)

I can record and playback successfully according to above entry. I moved the file to /var/lib/asterisk/sounds/mainOp.gsm. My extensions.conf entry looks like this for auto attendant:

s,1,Answer
s,2,BackGround(mainOp)

Issue: My auto attendant picks up but I hear silence instead of my recording. I also have sub menus in my extensions.conf and I can’t hear those either. However, I can press my extenions (following my prompts from the auto attendant which I should hear) and get to the correct destinations. Also, if I try BackGround(/tmp/asterisk-file) --note original place that file was recorded to- I get the same results. Any thoughts. Thank you in advance.


#2

Need to be able to see your Asterisk logs or output from a verbose CLI. Not sure how to get these in A@H.

Maybe here?:

/var/log/asterisk/*


#3

sorry, I normally would have posted them, however I’m off site. I’ll post them as soon as possible. Thank you for responding!


#4

…offhand, the cli reports that it picks up the line, and playing BackGround(mainOp).

…it’s just that I don’t hear anything, however I can press keys corresponding to the prompts that I should hear and I get transferred accordingly (to a new submenu, that I can’t hear either, or to voicemail.)

…I’ll post logs soon.