Auto-Attendant Script

Asterisk Asterisk Support
1

Hi,

I´m new on Asterisk, but I started to learn it because I need a Auto-Attendant for my little company (it´s just me), so, when I´m not on office, the call is redirect to my cell phone. But, sometimes I´m on meetings and can´t answer the phone, so, I want to know the caller name and phone to I call back when possible.

The bad thing is if I don´t answer the phone, just few people leave a message to I return, so I think in create a script like this:

  1. Asteriks IVR says: “Good Morning, how can I help you ?” (Plays a pre-recorded WAV)
  2. Caller says something and Asterisk records what caller is saying
  3. Asteriks IVR says: “I´ll redirect your call soon, but, before that, please, tell me your name and phone ?”(Plays a pre-recorded WAV)
  4. Caller says something and Asterisk records what caller is saying
  5. Asteriks IVR says: “Thanks, I´ll redirect your call now” (Plays a pre-recorded WAV)
  6. Try to redirect to my cellphone

If I Answer

7.1 I answer the phone and before Asterisk connect me with the caller, Asterisk plays the records 2 and 4
7.1.2 Asterisk connect me with the caller and I talk to him

If I do not Answer

7.2 Asterisk says to caller "Ooh, the department is busy right now, but don´t worry, I already give your name and phone to them and they will call you back as soon as they can"
7.2.1 Asterisk send me a email with the records 2 and 4.

Is it possible ?
How can I start configurate something like that ?

Thanks,
Renato F Ferreira

2

Probably.

Read asteriskdocs.org/ and extensions.conf.sample.

Pay particular attention to the subroutine and goto options of the Dial application.

3
4

This context records the calls and then sends you an email with the path of the recordings and also the file , if you have a web server like in my case you also can listening the recordings through the your-server-ip/${FECHA}.wav. This is not exactly what you want , but at least you can use part of the code

[recording]
exten=>s,1,Verbose(recording calls from the caller ${CALLERID(num)} )
same=>n,Set(FECHA=${STRFTIME(${EPOCH},%Y-%m-%d_%H-%M-%S)}_${CALLERID(num)})
same=>n,Playback(beep)
same=>n,MixMonitor(/var/www/${FECHA}.wav)
same=>n,Set(TIMEOUT(absolute)=90)
same=>n,Wait(90)
exten=>h,1,System(/usr/bin/mpack -s “Asterisk Dominicana ${FECHA}” /var/www/${FECHA}.wav ambiorixg12@hotmail.com,ambiorixg12@gmail.com)

5

Thanks david55 and ambiorixg12, I´ll try create the script, if I make work, I´ll post the answer here.

Thanks