[quote]Metropolitan Health Group (MHG) had saved R4.5 million (~500K Euro/650K USD) in the last two years by switching to open source software for its Government Employees Medical Scheme (GEMS) call centre. This is according to MHG IT infrastructure manager Rod Russell, who said they migrated to Asterisk when they had to deliver a fully functional call centre in just two weeks.
Working with Connection Telecom, the MHG IT team created a 40-seat call centre in the required time.
MHG administers 21 medical schemes across the country and has 130 out of their 570 seats running on Asterisk. Russell said they are looking to migrate more seats to Asterisk over time.
Starting with the basic Asterisk solution, Russell’s team worked with Connection Telecom to develop additional functionality specifically for the call centre environment such as call waiting facilities, an inbound, outbound call tracking and other operational data facilities.[/quote]