HI, has anyone tried skill based routing on your queue setup? I have 5 agents
There is no built in support for such a thing. The people I’ve seen do it have tried to coerce the existing functionality into getting close enough, or just written their own call queueing in ARI.
Hello @chandimadharmarathne, if you have knowledge to patch Asterisk and rebuild it from source, there is patch here to have SBR for Asterisk queue. asterisk/debian/patches/xivo_skill_queues at master · wazo-platform/asterisk · GitHub.