Asterisk in Call Center

Asterisk Asterisk Support
1

Is any one using Asterisk in call center as a epbx and integrated it with some call center solution with CTI ?

please let us know which one is that ?

Regards,
Ranjit Patel
Contact Center Architects
IP Telephony Architects

2

Yes. I use it to support many hundreds of predictive dialing outbound agents as well as many ‘classic’ inbound agents.

3

is this 100% only Asterisk or you have integrated with some other applications as well.

Regards,
Ranjit Patel
Contact Center Architects
IP Telephony Architects

4

No, we have an external application which manages all the intelligence. Basically asterisk just does what the Intelligence Engine tells it to. We use FastAGI scripts and the AMI to control asterisk.