Asterisk CallerID(name) UTF8 Charset

Asterisk Asterisk Support
1

Hello,

Is there any possibility to display callerID(name) in different encoding? For example; if my names include (by the way I assign these from mysql DB vie func_ODBC) “ü,ç,ş,ğ…etc” they are not displayed correctly “▒” and strange enough when this call enters the queue , although it shows as “ringing” if I check the queue show queueName but agent side is not actually ringing. Any suggestions ?

Thanks,
Ucin

2

Are you talking SIP here? The character encoding almost certainly differs between SIP and SS7. The native encoding for SIP is UTF-8, and Asterisk doesn’t modify the encoding. I’d have to assume that your problem is that you are not using UTF-8 somewhere.

The incoming channel will show as Ringing if you called Ringing before you called Queue, or if you use the r option on Queue. Most people answer the channel before entering the Queue, in which case it should show as up.

3

Hi David,

Thanks for your reply. Tech in question is pjsip, when I set the callerID(name) from DB query, since the mentioned characters it doesn’t display them correctly and breaks something I have yet to discover.

Regarding you input on queue ringing options, yes that is in place as well, but as I mentioned when the callerID(name) is not displayed properly , the call seems to be ringing but agent side does not. As soon as I remove the unidentified /non-displayable chars from the callerID(name), everything works as expected. Strange I know, but this is exactly what is happening.

Thanks,
Ucin

4

I think we would need the pjsip set logger on output, treated as UTF-8.

5

Mysql can be a bit tricky as it distinguishes between charsets of the table, the server and the client. It’s better to set the charset explicitly for any connection. In the past I had connections where the client charset ended up with something like latin1 and I didn’t know where it came from.

Sometimes older phones also had difficulties displaying a reasonably complete set of utf8 chars.

6

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