Introduction to Asterisk:
Asterisk, an open-source communication framework, has become a cornerstone in the development of advanced telephony solutions. Originally created by Digium, now part of Sangoma Technologies, Asterisk has evolved into a versatile platform that enables the creation of custom communication applications, including VoIP (Voice over Internet Protocol) systems, PBX (Private Branch Exchange) systems, and call center solutions.
Developed with a focus on flexibility and customization, Asterisk has gained popularity for its ability to adapt to the specific needs of businesses across various industries. It supports a wide range of communication protocols, making it a robust choice for organizations seeking cost-effective, scalable, and feature-rich telephony solutions.
Asterisk-Based Call Center and Contact Software:
Asterisk as the Foundation:
Asterisk serves as the underlying technology for many call center and contact software solutions, providing a solid foundation for their development. Leveraging the power of Asterisk, these solutions offer a unified communication platform that goes beyond traditional voice calls, incorporating features like video calls, messaging, and more.
Key Features and Functionality:
Unified Communication Platform:
Asterisk’s integration capabilities allow businesses to manage various communication channels within a single platform, creating a unified experience for both customers and agents.
The modular architecture of Asterisk ensures scalability, making it possible for businesses to expand their call center operations seamlessly as their needs grow.
Customizable Call Flows:
Asterisk’s flexibility shines through in the ability to design custom call flows, including IVR systems, call routing, and automation, tailoring the customer experience to the unique requirements of the business.
Seamless integration with CRM systems enhances agent efficiency by providing access to customer information during calls, contributing to a more personalized and efficient customer interaction.
Benefits of Asterisk-Based Solutions:
As an open-source solution, Asterisk eliminates the need for costly licensing fees, making it an economically viable option for businesses of all sizes.
Flexibility and Customization:
Asterisk’s open architecture allows businesses to customize the software according to their specific needs, ensuring that the call center solution aligns seamlessly with organizational workflows.
Asterisk has a track record of stability and reliability, supported by a dedicated community of developers and contributors. This reliability is crucial for maintaining uninterrupted communication operations within a call center environment.
Asterisk based Softwares:
If you are searching for a communication system for you, call center than Asterisk should be your first choice. Asterisk is a complete call center communications system. Asterisk is a popular call center software used worldwide. Asterisk is free and open-source.
there many software that integrates or use asterisk as their open source communication platform. such as ICTBroadcast, Phoneburner, Linphone, Goautodial and many more.
ICTBroadcast is multi tenant auto dialer software and call center software, it features Unified communications, Voice, SMS, Fax and Email communications. It is an all one software solution based on open-source asterisk communications switch. It features multiple dialling modes such as progressive dialling, predictive dialling, power dialling, preview dialling as well as manual dialling through WebRTC web phones to improve your call centre’s efficiency and productivity. ICTBroadcast automated dialer automatically dial contacts and transfer them to agents, so you can focus on providing excellent customer service.
You can avail absolutely free licenses of ICTBroadcast Enterprise Edition up to 50 concurrent calls / channels licenses.
The free auto dialer and call centre licenses are full licenses of ICTBroadcast Enterprise Edition.
Goautodial is open source call center software that lets users make phone system for their call center. It also has a very powerful predictive dialer and Automated Call Routing system.
Considerations and Conclusion:
While Asterisk-based call center and contact software offer numerous advantages, businesses should be mindful of the technical expertise required for implementation and ongoing support. Ensuring access to skilled professionals or professional support services is essential for maximizing the benefits of an Asterisk-powered solution. In conclusion, the combination of Asterisk’s open-source foundation and the capabilities of call center software built upon it presents a compelling option for businesses seeking a customizable, scalable, and cost-effective communication solution.
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Danish Hafeez | QA Assistant