I have been looking for Remote Contact Center Software for quite a while. As an avid user of Open Source software, I was quite excited to find Asterisk. So far, I’ve been extremely impressed with it.
Before I spend any more time reading and researching, I was hoping someone could answer a simple question for me?
“Is Asterisk a productive choice for a Remote Contact Center?”
Would I be better off going with a Closed Source option specifically designed for Contact Centers?