I have been talking with a friend who wants to add a “call back” link to their website and after having been playing with asterisk for the last 2 yrs on and off said that it would be able to do what he want. After telling him all about it he is keen to put an * box in to play with but he doesn’t want to bin their current PBX as yet.
What I was wondering is can * be introduced to this environment and work as follows:
- “call back” link click on site and customer enters phone number
- connects to a salesman on the legacy PBX
- Once connected * then dials out to the customer either through an inbuilt ISDN2 card in the * box or by creating the call out of the Legacy PBX and connecting the two calls.
I know that integration is possible between * and legacy PBX systems but it’s whether it is possible the way that I am looking at it.
Also if this is possible then what pieces of hardware etc would be required to achieve it. I understand there will need to be analog extensions available in the PBX to interface but what additional parts will be needed.
Hopefully this will all make sense, many thanks in advance.