I am in the early stages of development. I would like to create an end point that works for both in-browser and desktop and a hard phone. I considered using webrtc but i noticed i will end up having two extensions per user (one for a webphone and one for a hard phone) for which for an organisation with 20k people will end up having double extensions (40k).
Im now considering using ARI for the same endpoint that works with a hard phone without webrtc.
People say ARI is only meant for dialplans.
Is it possible though to create a softphone using ARI without webrtc?