hello to all,
just want to ask if asterisk with vicidial (or any other open source dialer) is capable of having an agent whisper feature wherin agents can be coached/supervise by their supervisors without the customer knowing it. for any pointers and suggestions you may provide, it would be most appreciated.
On asterisk@home FOP and web meet-me panel’s way of call monitor, barge-in, unmute and kick are tested. Now, is there a way to do all of this and more when using your telephone extensions, for example dial 888 then channel # (monitoring) and by pressing a key you could whisper to your agent (informing you want to take over the call), then pressing a key unmuting your extension so you could directly talk to the client and optionally but not that important, dial a key to kick your agent. Thanks
IIRC there was someone who had developed this feature, but it had a pricetag.
the good news is that the GPL version is at least in development, and who knows, might even be out with 1.4. i haven’t kept the -users list messages, but you could ask on the irc channel, or the Asterisk lists.