Wonder if you can help. Years ago i managed a Aspect call centre that took about 10,000 calls a day. One of the features was agent prompt or we called it call whisper.
So call would connect to the agent, but before the caller and agent were connected, the agent would hear in their headset “so and so scheme”.
I was wondering if Asterisk could do the same in ear prompt? However this time i don’t want it simple. I would like the system to query the caller cli and then play the appropriate announcement to the agent (don’t worry, this system will only be taking 5-10 calls a day.
I have tried various searches in the forums, but no luck.