I have a configured Queue and Agents for that queue.
By what way I can know that to which agent in queue a call is assigned. Is there any variable that stores this information?
follwing variables are not working
AGENTBYCALLERID
${AGENTMAXLOGINTRIES} Set the maximum number of failed logins
${AGENTUPDATECDR} Whether to update the CDR record with Agent channel data
${AGENTGOODBYE} Sound file to use for “Good Bye” when agent logs out
${AGENTACKCALL} Whether the agent should acknowledge the incoming call
${AGENTAUTOLOGOFF} Auto logging off for an agent
${AGENTWRAPUPTIME} Setting the time for wrapup between incoming calls
${AGENTNUMBER} * Agent number (username) set at login
${AGENTSTATUS} * Status of login ( fail | on | off )
${AGENTEXTEN} * Extension for logged in agent