Having an issue upgrading from 1.4.20 to 1.4.25 (and 26 apparently). On inbound queue calls, “show queues” correctly shows agents as “in use” when they take the call. However, if the agent makes an outbound call the agent status incorrectly says that they are available, and thus receive inbound calls even if ringinuse is set to no.
This is true even for internal calls to a parking space. Say for instance an agent takes a call and then parks the caller to do a little research. Research done, he now picks the caller back up off of park. He now shows as “Available” and will receive inbound queue calls.
1.4.20 does not seem to have the same issue, but 1.4.25 and 1.4.26 do. I have crawled digiums bug site to no avail, so Im wondering if anyone else is having this issue. Cant seem to think of a setting that would control this behavior, but am more than willing to accept that it might be something I have done wrong here.
Any suggestions ?