Voicemail problem

Asterisk Asterisk Support
1

I am learning * now. I just configed the system as following:

Asterisk 1.2.1 on Fedora C4 with one X100P FXO card.

When I try to dial in through another PSTN and try to reach a X-Lite softphone extension, if no answer it will not redirect to the voicemail. The X-lite just keep ringing and ringing, even after I hang up the PSTN call, the X-lite is still ringing. It never try to redirect to the voicemail

If I make the extension busy, then I can get the voivemail as normal.

What would be the problem here? I follow the book and my extensions.conf is like :

exten => 101,1,Dial(${JOHN},10,r)
exten => 101,2,VoiceMail(u101@default)
exten => 101,102,VoiceMail(b101@default)

Thanks for help!

2

ok … now can we see the output at the console for the call (or the log messages) ??

3

[root@localhost ~]# asterisk -r
Asterisk 1.2.1, Copyright © 1999 - 2005 Digium.
Written by Mark Spencer markster@digium.com

Connected to Asterisk 1.2.1 currently running on localhost (pid = 1861)
Verbosity is at least 3
– Starting simple switch on ‘Zap/1-1’
– Executing Answer(“Zap/1-1”, “”) in new stack
– Executing Playback(“Zap/1-1”, “this-call-may-be-monitored-or-recorded”) in new stack
– Playing ‘this-call-may-be-monitored-or-recorded’ (language ‘en’)
– Executing BackGround(“Zap/1-1”, “enter-ext-of-person”) in new stack
– Playing ‘enter-ext-of-person’ (language ‘en’)
== CDR updated on Zap/1-1
– Executing Dial(“Zap/1-1”, “SIP/may”) in new stack
– Called may
– SIP/may-5664 is ringing [color=red]***1[/color]
– SIP/may-5664 answered Zap/1-1 [color=red]***2[/color]
== Spawn extension (incoming, 102, 1) exited non-zero on ‘Zap/1-1’
– Hungup ‘Zap/1-1’

Note:
***1: Start ringing and keep going on and on
***2: Manual hang up at the X-lite

4

we’re obviously missing key parts of your config since what you posted doesn’t show anything about messages about being recorded or whatever. what does the rest of extensions.conf look like?

5

log from X-lite:

=========================================
RECEIVE TIME: 88154808
RECEIVE << 192.168.0.101:5060
INVITE sip:may@192.168.0.4:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.101:5060;branch=z9hG4bK3f005b1c;rport
From: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
To: sip:may@192.168.0.4:5060
Contact: sip:604xxxxxxx@192.168.0.101
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 102 INVITE
User-Agent: Asterisk PBX
Max-Forwards: 70
Date: Fri, 20 Jan 2006 17:52:49 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Content-Type: application/sdp
Content-Length: 263

v=0
o=root 1861 1861 IN IP4 192.168.0.101
s=session
c=IN IP4 192.168.0.101
t=0 0
m=audio 16326 RTP/AVP 3 0 8 101
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=silenceSupp:off - - - -

SEND TIME: 88154810
SEND >> 192.168.0.101:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.101:5060;branch=z9hG4bK3f005b1c;rport
From: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
To: sip:may@192.168.0.4:5060;tag=1776936638
Contact: sip:may@192.168.0.4:5060
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 102 INVITE
Server: X-Lite release 1105x
Content-Length: 0

SEND TIME: 88154815
SEND >> 192.168.0.101:5060
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.0.101:5060;branch=z9hG4bK3f005b1c;rport
From: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
To: sip:may@192.168.0.4:5060;tag=1776936638
Contact: sip:may@192.168.0.4:5060
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 102 INVITE
Server: X-Lite release 1105x
Content-Length: 0

SEND TIME: 88200921
SEND >> 192.168.0.101:5060
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.0.101:5060;branch=z9hG4bK3f005b1c;rport
From: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
To: sip:may@192.168.0.4:5060;tag=1776936638
Contact: sip:may@192.168.0.4:5060
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 102 INVITE
Content-Type: application/sdp
Server: X-Lite release 1105x
Content-Length: 302

v=0
o=may 88154809 88200920 IN IP4 192.168.0.4
s=X-Lite
c=IN IP4 192.168.0.4
t=0 0
m=audio 8000 RTP/AVP 3 0 8 98 97 101
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:3 gsm/8000
a=rtpmap:98 iLBC/8000
a=rtpmap:97 speex/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

RECEIVE TIME: 88200923
RECEIVE << 192.168.0.101:5060
ACK sip:may@192.168.0.4:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.101:5060;branch=z9hG4bK6629be65;rport
From: "G J " sip:6042xxxxxxx@192.168.0.101;tag=as7ce1db96
To: sip:may@192.168.0.4:5060;tag=1776936638
Contact: sip:604xxxxxxx@192.168.0.101
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 102 ACK
User-Agent: Asterisk PBX
Max-Forwards: 70
Content-Length: 0

SEND TIME: 88201871
SEND >> 192.168.0.101:5060
BYE sip:604xxxxxxxxxx@192.168.0.101 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.4:5060;rport;branch=z9hG4bK4616A27ACD5C4A79BB894D50E5AEF041
From: sip:may@192.168.0.4:5060;tag=1776936638
To: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
Contact: sip:may@192.168.0.4:5060
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 42171 BYE
Max-Forwards: 70
User-Agent: X-Lite release 1105x
Content-Length: 0

RECEIVE TIME: 88201873
RECEIVE << 192.168.0.101:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.0.4:5060;rport;branch=z9hG4bK4616A27ACD5C4A79BB894D50E5AEF041;received=192.168.0.4
From: sip:may@192.168.0.4:5060;tag=1776936638
To: "G J " sip:604xxxxxxx@192.168.0.101;tag=as7ce1db96
Call-ID: 071e54f23bf533cd0dfde1a25d8b349c@192.168.0.101
CSeq: 42171 BYE
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Max-Forwards: 70
Contact: sip:604xxxxxxx@192.168.0.101
Content-Length: 0
X-Asterisk-HangupCause: Normal Clearing

6

Here is the extensions.conf. Thanks for help!

[root@localhost asterisk]# more extensions.conf
[globals]

[incoming]
exten => s,1,Answer()
exten => s,2,Playback(this-call-may-be-monitored-or-recorded)
exten => s,3,Background(enter-ext-of-person)
exten => 101,1,Dial(SIP/jian)
exten => 101,2,Playback(vm-nobodyavail)
exten => 101,3,Hangup()
exten => 101,102,Playback(tt-allbusy)
exten => 101,103,Hangup()
exten => 102,1,Dial(SIP/may)
exten => 102,2,Playback(vm-nobodyavail)
exten => 102,3,Hangup()
exten => 102,102,Playback(tt-allbusy)
exten => 102,103,Hangup()
exten => i,1,Playback(pbx-invalid)
exten => i,2,Goto(incoming,s,1)
exten => t,1,Playback(vm-goodbye)
exten => t,2,Hangup()

[internal]
include => outbound-local
include => outbound-toll-free
exten => 101, 1,Dial(SIP/jian,10,r)
exten => 101,2,VoiceMail(u101@default)
exten => 101,102,VoiceMail(b101@default)
exten => 102, 1,Dial(SIP/may,10,r)
;exten => may, 1,Dial(SIP/may)
exten => 102, 2,VoiceMail(u102@default)
exten => 102, 102, VoiceMail(b102@default)

exten => 500,1,VoiceMailMain()

[outbound-local]
exten => _9NXXXXXXXXX,1,Dial(Zap/1/${EXTEN:1})
exten => _9NXXXXXXXXX,2,Congestion()
exten => _9NXXXXXXXXX,102,Congestion()

[outbound-toll-free]
exten => _918XXXXXXXXX,1,Dial(Zap/1/${EXTEN:1})
exten => _918XXXXXXXXX,2,Congestion()
exten => _918XXXXXXXXX,102,Congestion()

7

I believe Dial() rings with no timeout. You can specify one in the Dial command…

8

The problem lies in your [incoming] context. First, you are not specifing a timeout in the dial command, and second, even if there were a timeout, your next priorities just play a message then hang up.

Change your dialplan in the incoming context to:

exten => 101,1, Dial(SIP/jian,20) ; dials jian and waits 20 secs for answer
exten => 101,2, VoiceMail(u101@default) ; no ans, send to unavail VM
exten => 101,102, VoiceMail(b101@default) ; busy, send to busy VM

Basically, just copy your extensions from the [internal] context to your [incoming] context. Then it should do what you expect.

Justin

9

thank you, neuchatel.

I modified the file and now it’s can record the VM when unavaliable. But after recording, if I just hangup, the line will keep busy until I stop the Asterisk. If I press “#” then hangup, then Asterrisk will really hangup.

Here is my new extensions.conf:

[incoming]
exten => s,1,Answer()
exten => s,2,Playback(this-call-may-be-monitored-or-recorded)
exten => s,3,Background(enter-ext-of-person)
exten => 101,1,Dial(SIP/jian,20)
exten => 101,2,VoiceMail(u101@default)
exten => 101,3,Hangup() [color=blue] do I need this line here?[/color]
exten => 101,102,VoiceMail(b101@default)
exten => 101,103,Hangup() [color=blue] do I need this line here?[/color]
exten => 102,1,Dial(SIP/may,20)
exten => 102,2,VoiceMail(u102@default)
exten => 102,3,Hangup()
exten => 102,102,VoiceMail(b102@default)
exten => 102,103,Hangup()
exten => i,1,Playback(pbx-invalid)
exten => i,2,Goto(incoming,s,1)
exten => t,1,Playback(vm-goodbye)
exten => t,2,Hangup()

10

Read through this thread where I had a problem with Asterisk detecting the far-end disconnect: http://forums.digium.com/viewtopic.php?t=3703

See if that helps.

Justin

11

Hi, Justin,

I added that busydetect=yes line and it works!

Thank you.