Voicemail custom greeting

Hello everyone, Iḿ new to Asterisk and Iḿ having a problem that is driving me crazy.
I can’t disable the standard greeting of the voicemail, I already have a custom greeting that plays when is no answer, but, after that, the default greeting is playing.

I already tried from freepbx GUI and disable standard prompts, and with vmx locater (I’m not sure about doing this right).

I’m really gratefull about any help you guys can give me.

Sorry if my english has some problems.

Have a nice day

Settings> Voicemail Admin> DialPlan Behaviour uncheck “Disable Standard Prompt”

Future questions visit FreePBX forum