Voice recognition with * & professional ICR?


#1

hello, our SME in france would like to know whether it’s possible to have asterisk function as a virtual operator taking clients orders by voice dictation (french, but also english, dutch, german if possible)? (sorry for my lousy english by the way…)? Can this voice data be converted into a database sheet afterwards?

other issue (i know, doesnt really have anything to do with asterisk, bur ur helpful people…) is there any “open source” (or other cheap & quality solution) for ICRing client order printouts & theirs checks automatically (in french)? having a hard time finding a dedicated forum for this.

thanks for any help on either of the topics!!!


#2

i spent an hour playing with sphinx the other week and had it recognising a variety of phrases, letters and numbers … so the answer to the first bit would be yes. but you’ll need some real expertise to get a slick operation going but you would be able to get the data in a form you could use (csv or db).

no idea about the 2nd half though :smiley:

edit: yikes … the domain hosting the page i got my info from has expired … google have a cached copy though - http://66.249.93.104/search?q=cache:bbYUgvwak4IJ:turnkey-solution.com/asterisk-sphinx.html+%2Bturnkey+%2Basterisk+%2Bsphinx&hl=en


#3

Even some of the most advanced commericial applications are not capable of doing free-form voice recognition. Therefore if you have a tightly scripted ordering process and the user may select a product based on something like a pick-list or SKU number, etc, then you might have something. For the language support you are looking for you may need to think about a commericial product (ie - Scansoft/Nuance, Telisma) to do this.

jocr.sourceforge.net/

Although you would need to do some development to get it to work with your application.


#4

any exemples of this?

[quote]http://jocr.sourceforge.net/

Although you would need to do some development to get it to work with your application.[/quote]

yes, but this seems to be but very basic OCR. What we need is ICR (intelligent character recognition) able to scan & convert to text HANDWRITING. There is ITSOFT, but very expensive, so i’m looking for another solution, if any, even commercial…

would there be any dedicated forum for enterprise-specific issues as these? havent found any?

thx for any futher info, Muppet, Baconbuttie, & anyone else.


#5

any exemples of this?[/quote]

What types of examples are you looking for? If you are looking for VXML input, then there is a whole site (and many more) that may be perused here:

vxml.org/

I have had a play with this system:

invores.com

Works well with Asterisk and they use to make a free trial available, not sure if they still do. You would need to research language and dictionary support.

[quote=“iasterix”]yes, but this seems to be but very basic OCR. What we need is ICR (intelligent character recognition) able to scan & convert to text HANDWRITING. There is ITSOFT, but very expensive, so i’m looking for another solution, if any, even commercial…

would there be any dedicated forum for enterprise-specific issues as these? havent found any?

thx for any futher info, Muppet, Baconbuttie, & anyone else.[/quote]

I have worked with Abbyy for ICR. There are few players that do this outside of ones like Abbyy and Scansoft. Further, my experience was this only worked well in well defined forms with well defined responses (ie - bubble fields with numbers inside) and not for any free form fields. You may find some insight here:

ask.slashdot.org/article.pl?sid= … =185&tid=4

Definately not familiar with any opensource implementations of ICR and doubt there are any.