I’ve recently installed Asterisk and have been playing around with the voicemail functionality. My main purpose for installing was to try and put together a platform that would queue voicemail messages to our ACD agents on a legacy system.
I purchased the commercially available VMNotify module and have it up and running. I can leave a VM on my Asterisk system and it automatically calls me (or the ACD in question) back when a message is received.
Here is my issue… Since I’m trying to queue these messages to an ACD agent, I don’t want Asterisk to keep hanging up and retrying when someone doesn’t pick up. It’s causing the callback to lose it’s place in my ACD queue. Ideally I’d like to be able to edit the timer so that I can change it to maybe 60 seconds.
I’ve been poking around in directories trying to see if I can find where that particular timer is set, but am not having any luck. Could someone maybe point me in the right direction?
Thanks in advance!