Vitelity call quality problems

Asterisk Asterisk Support
1

I’m running Asterisk 1.2.18 and I use Vitlelity for my incoming (SIP) calls. About 1 in ten callers lately can hear us ok, but we hear just buzzing when they talk, sounds like a badly overdriven speaker. When they call right back, most often the call is fine. We have no trouble with our outgoing calls but we moved those from Vitelity to a different provider because of a different type of quality issue.

Vitelity tech support is of no value whatsoever - they always blame the ISP, yet my outgoing call have been flawless thru another provider.

Short of switching my incoming call provider, can anyone suggest a cure?

2

Did you find a new provider? I have been having nightmare problems with Vitelity support and will be changing asap. Just curious who you went with as Vitelity is no longer an option. Support is horrible. Thanks.

3

Actually I’m still with Vitelity. The problems I described have since gone away and we’ve even switched our outgoing calls back to them. We have as many as 4 calls at once incoming using SIP and g729a. I’ve also switched from soft phones to IP phones and that helped alot.