I’m lookig solution for new project. We want to open virtual office. What is idea:
- each custommer will have individual phone number (external number)
- in our office will be recepcionists who will answer incoming calls
- people will be calling on our custommers numbers and recepcionist should be able to answer it on one computer (or other device if itis required).
- the receptionist shall be able to recognize our customer by number and speak with person who calling as our customer company.
- people shall be able to hear personalized voice messages if receptionist can’t answer the phone (eg if somebody is calling on number 01224111111 which number is owned by our client “A”, shall hear message like: “this is company A, please leave the message after the tone”)
So, we are looking for software (mabe hardware) what can working with many phone numbers and displaying to operator what number is choosed. In the future when we will have a lot of customers it should transfer to first free operator.
We ARE NOT looking for something like call center (one number and many operators).
we are looking for something for many numbers and one (or more) operator.
I can’t find information if Asterisk is right solution for us.