We are running Asterisk 18.104.22.168 at my company. We have about 100 Polycom Ip phones that work great. We have currently 2 SoundStation IP 7000 phones that working fine. We just purchased another IP 7000, but the set up isn’t going like it normally does. I recieve the following 2 errors:
Image is not compatible with this phone
Application Image Error 0x120
I was told that the issue was probably the firmware and that I should go to polycom’s support site and get the 3.3.6 firmware.
My thoughts on this was to unzip the files and I guess throw them in the tftpboot folder. Before I did, I made a copy of the tftboot folder. Well I extracted the files into that folder and tested it with both the IP 7000 and my phone which is a Polycom SoundPoint IP 330 SIP. I rebooted both phones and it started to download a new Bootrom, which I thought was good. Then I recieved the following 2 errors after that.
Could no contact boot server, using existing configuration
Error, application is not present!
I reloaded the tftpboot folder that I had copied and atleast go the IP 330 working again, but the IP 7000 is still throwing the above 2 errors.
Any clues? I am relatively new to asterisk and this was my first attempt at trying to update the firmware on these phones, and I’m not even sure if that was the right way.
I made a copy of the