Would you like to see this feature added?
- Yes, it’s a must!
- Well, nice to have
- No, do not need that at all
We recently switched from our “regular” rented PBX to an Asterisk-based solution with 40+ SNOM 320 and 360 phones. The installation and configuration was done by a consultant and now everything works as it should, besides one single annoying thing. Before I start to whine, I must say that I am really amazed by this powerful and feature-rich piece of fantastic software.
Now on to my problem …
When I transfer an incoming call from a customer to one of my colleagues, the colleague sees my extension as the caller ID. As long as I am talking to him and instruct him about who just called and what the topic is, this is perfectly OK for me. But when I then hang up and the customer is transferred to my colleague, he still sees my ID in the display and not the caller ID of the person he is talking to.
I used quite a lot of PBX systems so far and this is something which no other PBX did.
I mean, basically this is false information. As far as I know, the Caller ID in your phone display tells you who you are talking to, that’s what it is supposed to be used for.
Searching the Wiki, this Forum and other ressources (via Google), all I found is a closed bug report:
It is from July, 2006 and I was stunned to find out that this is not considered as a missing basic feature.
How can I get around that? Is there any way out for me (as a non-asterisk-developer)? Is there an unofficial patch available, maybe?
Thank you for any hints!