Hello community, I’m a newbie on asterisk, I’ve been developing a monitoring application for a few months now and I’d like to know if it’s possible to spy in on a call between an agent and a client without the monitor having an extension. My question may be ridiculous, but I’d be delighted if you could illuminate my confusion. I’m also a FullStack developer, so I have no problem using ARI, AMI or AGI…thanks!
What does “having an extension” mean?
Okay, that would be an endpoint. ARI provides the ability to spy on a channel using snoop[1] and then you can send that audio elsewhere if you want[2]. All up to you to build, and how that gets to whomever wants to spy is on you. Or you could use AMI with a Local channel to ChanSpy, that then calls a UnicastRTP channel to ship the audio outside of Asterisk, I don’t have links for those.
[1] Channels - Asterisk Documentation
[2] Channels - Asterisk Documentation
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ok thanks for all the help, I’m going to read the documentation right now and report back here if anything changes.
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