need this now in the sip.conf entry
The goal is to get “ringinuse=no” working as stated in the documentation.
“servicelevel” was one setting that exacerbates the situation, but eliminating it does not solve the problem.
hacky workaround with side effects
works, but breaks call hold, a vital feature
a feature designed to beep agents who are currently on a call, when other are waiting. It might be unexpected, or disliked by a group of queue agents.
call-limit needs to have a definition according to various reports
One system had it’s sip.conf erased by mistake and replaced. This apparently caused the queues to misbehave.
( totally incorrect observations by one user )
An agent is on a call, and new incoming queue calls now initiate a beeping sound that the agent hears.
Nothing was changed in the queues.conf, and I made sure that:
also in sip.conf:
Are there any other settings that could be causing this error? There should not be any reason that agents are hearing a beep.