We use Polycom phones with an Asterisk 1.4 installation. Our problem is that when our employees are on the phone with a caller, the queues will still send calls to them. The Call Waiting beep is annoying, but the worst part is that our hold times are greatly increased.
I fooled around with the reg.x.lineKeys and reg.x.callsPerLineKey in the Polycom configs, but this didn’t do what we want it to. We essentially want to limit inbound calls to 1, but not outbound calls. For this reason, I can’t use “call-limit” inside sip.conf.
I also tried “ringinuse=no” in queue.conf but this didn’t work either. Does anyone know if this feature is implemented properly?