Simultaneous Ring for Nomorobo

I used to have simultaneous ring to my extensions AND to my Vitelity SIP trunk working fine. This is for the Nomorobo telemarketer blocking service. But Vitelity made a change and it no longer works. Regular outbound calls are fine.

Below I show the revenant dial plan and result of an inbound call. It looks like I’m passing Vitelity the wrong information. The “tisa_XXXXX” is the new Vitelity Sub Account where the XXXXX contains some digits. Main Account (in use prior to the problem) had no digits or underscore. Perhaps that the source of the problem. I’m limited as to what the Sub Account ID can be. So are the digits in the ID the problem and if so how to I adjust my dial plan for that?

dialplan show inbound
[ Context ‘inbound’ created by ‘pbx_config’ ]
‘7149607557’ => 1. Dial(SIP/201&SIP/212&SIP/213&SIP/vitel-outbound/2028302774|25) [pbx_config]
2. Voicemail(201|u) [pbx_config]
3. Hangup() [pbx_config]
-= 1 extension (3 priorities) in 1 context. =-
– Executing [7149607557@inbound:1] Dial(“SIP/tisa_XXXXX-76906920”, “SIP/201&SIP/212&SIP/213&SIP/vitel-outbound/2028302774|25”) in new stack
– Called 201
[Mar 1 16:28:34] WARNING[14381]: app_dial.c:1242 dial_exec_full: Unable to create channel of type ‘SIP’ (cause 20 - Unknown)
– Called 213
– Called vitel-outbound/2028302774
– SIP/213-76a05d00 is ringing
– SIP/201-76a004d0 is ringing
– SIP/vitel-outbound-76a0ad98 is ringing
– SIP/vitel-outbound-76a0ad98 is ringing
– SIP/vitel-outbound-76a0ad98 is making progress passing it to SIP/tisa_XXXXX-76906920
– Got SIP response 480 “Temporarily unavailable” back from
– SIP/vitel-outbound-76a0ad98 is circuit-busy

I found the solution. The problem was that Vitelity was always sending my caller ID rather than the inbound caller ID from the trunk. That caused Nomorobo to behave as it should and give a busy. After all, I’m not a telemarketer.

The solution was to set up a Vitelity Sub Account with no caller ID. That way inbound caller ID is passed to Nomorobo and proper telemarketing screening occurs. A BIG thank you to Vitelity for their help. They are a great provider.

1 Like

Good postback. It will help other on the future