Show queue status on phone?

Asterisk Asterisk Support
1

Hi All,

Is it possible to show an agent’s queue status on the phone?

For example, in our current PBX, if a member of a call queue does not answer the phone when a queue call is sent to them, they go to a ‘not ready’ status, and this is indicated on their phone. So when they return to their desk, they can see that they are not ready, so they hit a button to put themselves back into a ready status.

I can accomplish the ‘not ready’ functionality by using the PauseQueueMember function, but now I need to somehow display the pause/unpause status on the phone so the staff member knows if they got paused. Does anybody know how to do this?

2

Hi

What phones are you using ???

3

I wasn’t sure if this was phone specific, but I’m using Cisco 7961G’s.

4

This would really depend on the phone and how it is displayed. On an AAstra or SNOM phone, I would think you could make a little server side app that would query the status and spit it out to the phone via the XML API. You could also maybe make a query/response system with SEND TEXT.

5

anyone got any samples for the aastra phones? It would be greatly appreciated.

Thanks

Would like to show who is in IVR and who are in Queues.