Is it possible to show an agent’s queue status on the phone?
For example, in our current PBX, if a member of a call queue does not answer the phone when a queue call is sent to them, they go to a ‘not ready’ status, and this is indicated on their phone. So when they return to their desk, they can see that they are not ready, so they hit a button to put themselves back into a ready status.
I can accomplish the ‘not ready’ functionality by using the PauseQueueMember function, but now I need to somehow display the pause/unpause status on the phone so the staff member knows if they got paused. Does anybody know how to do this?