In our current proprietary phone system, if an agent does not answer a queue call in 5 rings, it puts that agent in a ‘not ready’ status. Basically, this tells the PBX that the agent is not at their desk, or they are busy with something else, and will not feed them any more calls until they come back to a ‘ready’ status. (Bathroom, lunch, meeting, etc)
I don’t want to force my queue agents to log out of the queue every time they go to the bathroom or go to lunch.
Does Asterisk have the ability to emulate a ‘not ready’ type of feature? If so, can somebody please provide some detail on this?