Hello all
hopefully someone can help with this
i have a queue set up called Inbound
in extensions it looks like this
exten => Inbound,1,Queue(ACCOUNTS|t|||${GLOBAL(ANSWERPHONE1)})
exten => Inbound,2,GotoIf($[${GLOBAL(ANSWERPHONE)} = 3]?night:day)
exten => Inbound,n(day),Voicemail(139@default,b) ;send to voicemail day - busy message
exten => Inbound,n,Hangup()
exten => Inbound,n(night),Voicemail(139@default,u) ;send to voicemail night - unavailable message
exten => Inbound,n,Hangup()queues.conf
[Inbound]
musiconhold = testy
context = Queuevoicemail
strategy = rrmemory ;defines how phones ae rung
timeout = 15 ;How long do we let the phone ring before we consider this a timeout...
retry = 0 ;How long do we wait before trying all the members again?
wrapuptime = 10 ;How long to wait before sending another call
maxlen = 0 ;Maximum number of people waiting in the queue (0 for unlimited)
joinempty = no ;Stops callers joining a queue with no agents
memberdelay = 0 ; delay in the agent hearing the announcement of a call
call-limit=1
announce-frequency = 25
announce-holdtime = no
announce-round-seconds=5
queue-youarenext = you-are-first ; ("You are now first in line.")
queue-thereare = you-are-number ; you are number
queue-callswaiting = in-line-to-be ; in line to be
queue-thankyou = silence ; ("Thank you for your patience.")
member => sip/111,1
member => sip/222,2
member => sip/333,3
member => sip/444,4
the problem i have is the call enters the queue an calls “111” but doesn’t try any other agent/ phone
i have penalties as i would like the call to always try 111 first then 222 etc etc
does anyone know why the call never tries 222 ever after 15 rings!?
thanks