Route Call to Agent once Live Person Detected at IVR Side

[alis]

Hello,

I am trying to find out a way where I can Route the Call once a Live Agent Say ‘Hello’ after a long Hold at Customer side IVR.

In outbound scenario:
Asterisk Dialer made a outbound call to a Customer IVR, call established with IVR and play Music on Hold or marketing announcements. After 5 minutes Agent picked up the call and say ‘Hello’. Live Agent is detected by Dialer and Call is Routed to Available Agent on Asterisk.

I am using ASR to detect Customer Agent Voice but with ASR not working with DTMF inputs. Independently its working.

Any Solution or Event which can be used. Thanks

[penguinpbx]

This appears to be the same issue ?

DTMF with ASR not working

I have integrated ASR on my Asterisk and trying to deduct Customer Voice after hold and than Transfer Call to Available Agent which is logged in to Asterisk Dialer. In this scenario, all works fine without passing DTMF Input but when initiating call with DTMF input (using MRCP to connect Asterisk) the ASR is not accepting or working. Also, DTMF is working without ASR, it is interpreted and accepted at Customer End (IVR) but together with ASR, the DTMF is not interpreted at other end (Customer…