[quote=“david55”]That is unlikely to work, as the hold is within the phone itself, not within Asterisk (although Asterisk should be aware of it).
If you do a normal Asterisk transfer or you use the Bridge application to pick up the held line, I don’t think that Asterisk will do anything to remove the hold on the line, as that hold is owned by the phone, not by Asterisk. If you use the Transfer application, which is not well tested, the phone might respond by removing the hold, but I don’ think there is any standard that requires that. In any case, I think you would need an attended transfers, and the standard Asterisk Transfer application doesn’t support those.
If you want to make this work, you need to configure a button on the phone to initiation a blind transfer to the Asterisk Park application, and treat that as your hold button.[/quote]
Just a quick question. Then if I used the phone and put it on hold, will I be able to pick it up with another phone without any asterisk modification?
I thought most phone systems used asterisk. The reason why is for example, in the pharmacy where i worked, there are 4 lines, I am not sure if it’s voip or digital line. there are severals phones, and each phone has to press a button on the phone to make a call outside. Local extension, dooesn’t need to pres a button before. I think it’s like pressing “9”, not sure.
However those lines can be picked up by any phone in the pharmacy, and there are more phones then lines. When there are incoming calls, it goes to first line, then 2nd, then 3rd then 4th. More than 4th line, it will go on queue, then it will ring on first available line.
Asterisk can do all this, except I haven’t tested it on the phone yet. only using SIP, so i wonder if things will change using the phone, almost done, only that “hold problem” still trying to find a fix (if it is a problem).
I was playing with call parking yesterday. I decided to put the timeout to 2 minutes, so I have time to walk around. However, there is a problem with this: call parking only works for inbound calls, doesn’t work for outgoing calls! Plus I need to press *2 then 70 , then hold, so not sure how I will configurate that on the phone device button.
What does blink transfert do more?
The business is a pharmacy like, very small, so it’s not a call center. It is a little bit ridiculous to keep walking around and must use that phone, to transfert to myself. But outgoing calls will be another problem as well.
So voip, is there a way to bypass this issue? by buying a phone with extra features?