This is my first topic in this forum and i will be very appreciated your help.
I am not expert in Asterisk. In fact I’m not user either. I’m the new IT guy for this software. The old IT was the Asterisk expert but now I don’t have any manual for resolve Asterisk issues. (I have not contact for the old IT)
Then, I have a issue about some agents that we have in dial-out status.
The Manager of that users comment me that is necessary “Reset the markers for the agent”
So, please, could you help me to what I should do in Asterisk for fix this incident?
Thanks so much for your opinions and very appreciate for your help.